A Goal Based Approach for QFD Refinement in Systematizing and Identifying Business Process Requirements
The traditional Quality Function Deployment (QFD) methodology has successfully been used in many organizations in order to increase the productivity and the quality of service. However, this methodology has many limitations such as the ambiguous and unsystematic identification of customer requirements. In this paper, based on a goal oriented approach for the definition of business process requirement model, we define a model that overcomes the defined limits.
Keywords: Business Process Modeling, QFD, Requirement Engineering, Software Component, Requirement Relevancy, Application Engineering, Requirement representation
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