UX Graph Tool for Evaluating the User Satisfaction
The UX graph, an evaluation method of the UX, was originally developed as a paper-based tool to record the degree of satisfaction on a time scale since the start of use of a product. We developed a Web-based tool for recording and analyzing a UX graph where it is possible to exchange the experience episodes, and to change the value of satisfaction as an easy-to-use evaluation method of UX. The tool dynamically shows the UX graph by allowing users to manipulate the experience episode and the graph curve by finger or mouse. In addition to the development, its usability was tested using the Bversion.
Keywords: UX, user experience, human-centered design, evaluation, satisfaction
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ABOUT THE AUTHORS
Ayako Hashizume
Tokyo Metropolitan University
Masaaki Kurosu
The Open University of Japan
Ayako Hashizume
Tokyo Metropolitan University
Masaaki Kurosu
The Open University of Japan