Friday 3rd of May 2024
 

A maturity model for Business Intelligence System project in Small and Medium-sized Enterprises: an empirical investigation


Faycal Fedouaki, Chafik Okar and Semma El Alami

In the recent years many studies on maturity model have been carried out. Some refer specifically to maturity models for Business Intelligence (BI). Starting from an analysis of the existing literature, the aim of this paper is to develop a maturity model for the business intelligence system project in small and medium-sized enterprises (SMEs) based on the concept of critical success factors (CSFs). This model will be validated by two approaches. The first is a pilot test of the model in a Moroccan medium-sized enterprise to demonstrate his capacity of assessing the maturity of BI System project and whether it can develop an improvement roadmap. The second is an empirical investigation in Moroccan SMEs by using a survey to depict whether it can evaluate the maturity of BI System project in different industries.

Keywords: Business intelligence, Maturity model, Business intelligence system project, Project management, Small and medium-sized enterprise.

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ABOUT THE AUTHORS

Faycal Fedouaki
Faculty of Sciences and Techniques, University Hassan 1er,Settat, 577, Route de Casablanca, Morocco.

Chafik Okar
School of Technology, University Hassan 1er, Berrechid, 218 Quartier Taqadom Passage d'Alger, Morocco.

Semma El Alami
Faculty of Sciences and Techniques, University Hassan 1er,Settat, 577, Route de Casablanca, Morocco.


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