Measuring and Improving Information Systems Agility Through the Balanced Scorecard Approach
Facing an environment increasingly complex, uncertain and
changing, even in crisis, organizations are driven to be agile in
order to survive. Agility, at the core heart of business strategy,
represents the ability to grow in a competitive environment of
continuous and unpredictable changes with information systems
perceived as one of its main enablers. In other words, to be agile,
organizations must be able to rely on agile enterprise information
systems/information technology (IT/IS). Since, the agility needs
are not the same among stakeholders, the objective of this
research is to develop a conceptual model for the achievement
and assessment of IT/IS agility from balanced perspectives to
support agile organizations. Several researches have indicated
that the IT balanced scorecard (BSC) approach is an appropriate
technique for evaluating IT performance. This paper provides a
balanced-scorecard based framework to evaluate the IS agility
through four perspectives: business contribution, user
orientation, operation excellence and innovation and
competitiveness. The proposed framework, called IS Agility BSC,
propose a three layer structure for each of the four perspectives:
mission, key success factors, and agility evaluation criteria.
According to this conceptual model, enterprise information
systems agility is measured according to 14 agility key success
factors, over the four BSC perspectives, using 42 agility
evaluation criteria that are identified based on literature survey
methodology. This paper explores agility in the broader context of the
enterprise information systems. The findings will provide, for
both researchers and practitioners, a practical approach for
achieving and measuring IS agility performance to support
organizations in attempt to become agile as a new condition of
surviving in the new business world.
Keywords: Agility, Agile Information Systems, Agile Enterprise Information systems, IT agility, IS agility, Agile Manufacturing. Agile Enterprise, Agile Organization, Agile BSC, Balanced Scorecard
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ABOUT THE AUTHORS
Yassine Rdiouat
Department of Mathematics and Computer Science, Faculty of Science and Techniques, Hassan 1 University, Settat, Morocco
Samir Bahsani
Department of Mathematics and Computer Science, Faculty of Science and Techniques, Hassan 1 University, Settat, Morocco
Mouhsine Lakhdissi
Department of Mathematics and Computer Science, Faculty of Science and Techniques, Hassan 1 University, Settat, Morocco
Alami Semma
Department of Mathematics and Computer Science, Faculty of Science and Techniques, Hassan 1 University, Settat, Morocco
Yassine Rdiouat
Department of Mathematics and Computer Science, Faculty of Science and Techniques, Hassan 1 University, Settat, Morocco
Samir Bahsani
Department of Mathematics and Computer Science, Faculty of Science and Techniques, Hassan 1 University, Settat, Morocco
Mouhsine Lakhdissi
Department of Mathematics and Computer Science, Faculty of Science and Techniques, Hassan 1 University, Settat, Morocco
Alami Semma
Department of Mathematics and Computer Science, Faculty of Science and Techniques, Hassan 1 University, Settat, Morocco