Sustainability Criteria Model: A Field Study of ICT4D Project
Community ICT hubs provision in rural areas has been recognised as a promising tool to improve ICT literacy especially in developing regions. However, there are particular challenges in sustainable community ICT hubs provision that lead to low success rates and consequently derive economical, institutional, social, and cultural aspects consideration. The purpose of this study is to identify and understand the sustainability criteria of community ICT hubs implemented at 9 districts in one of the most progressive states in Malaysia. This study uses case study as a strategy to collect its qualitative data through document review, observation, and interview involving 92 respondents. There are 8 sustainability criteria discovered, grouped within 3 sustainability dimensions: social/cultural; economical; and institutional.
Keywords: Community ICT Hubs, ICT Sustainability, ICT4D, Sustainability Dimensions
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ABOUT THE AUTHORS
Haslinda Sutan Ahmad Nawi
Haslinda Sutan Ahmad Nawi, a doctoral candidate from Faculty of Computing, UTM. She is an academician from UNISEL and her research focuses on Information Systems and corresponding IT projects sustainability. Currently she holds a Master of Information Technology degree awarded by UiTM, Malaysia and possesses over eight years of relevant industrial experience in IT projects management, implementation and operation. Haslinda is also a member of PMI and AIS.
Nur Syufiza Ahmad Shukor
Nur Syufiza Ahmad Shukor, a senior lecturer in the Department of Information Systems, UNISEL and currently she is pursuing her Ph.D at UTM, Malaysia. She has implemented many ICT projects specifically software development projects during her previous work in the industry. Her current research interests focus on the area of Information Systems and Knowledge Management. She is also a member of AIS and iKMS.
Suzana Basaruddin
Suzana Basaruddin, a graduate in the field of IT, and currently pursuing her Ph.D at UiTM. She is a member of AICSIT and a lecturer at UNISEL. Her research interests include ICT and Knowledge Management.
Siti Fatimah Omar
Siti Fatimah Omar CTFL, graduated in Bachelor of Science in Information Technology in 2007 and Master in Computer Science (Software Engineering) in 2010 from Universiti Selangor (UNISEL). Currently, she is a lecturer at UNISEL and her research interests include software development and information security.
Azizah Abdul Rahman
Azizah Abdul Rahman, Ph.D, a member of the IACSIT and IEEE. She is currently an Associate Professor at UTM. Her research interests focus on the area of Information Systems and Knowledge Management.
Rohaya Abu Hassan
Rohaya Abu Hassan, a Lecturer in Computer Science Department at Universiti Selangor (UNISEL). She graduated from Universiti Teknologi MARA with Master in Information Technology. Her areas of interest focus on systems analysis and design, and object-oriented programming. She is a member of AIS.
Mohammad Ashri Abu Hassan
Mohammad Ashri Abu Hassan, graduated in Master of IT by Research, UiTM. He is a member of Computer Science Department in FCSIT, UNISEL. His areas of interest in research are ICT and imaging. He is also interested in software development and algorithm analysis.
Haslinda Sutan Ahmad Nawi
Haslinda Sutan Ahmad Nawi, a doctoral candidate from Faculty of Computing, UTM. She is an academician from UNISEL and her research focuses on Information Systems and corresponding IT projects sustainability. Currently she holds a Master of Information Technology degree awarded by UiTM, Malaysia and possesses over eight years of relevant industrial experience in IT projects management, implementation and operation. Haslinda is also a member of PMI and AIS.
Nur Syufiza Ahmad Shukor
Nur Syufiza Ahmad Shukor, a senior lecturer in the Department of Information Systems, UNISEL and currently she is pursuing her Ph.D at UTM, Malaysia. She has implemented many ICT projects specifically software development projects during her previous work in the industry. Her current research interests focus on the area of Information Systems and Knowledge Management. She is also a member of AIS and iKMS.
Suzana Basaruddin
Suzana Basaruddin, a graduate in the field of IT, and currently pursuing her Ph.D at UiTM. She is a member of AICSIT and a lecturer at UNISEL. Her research interests include ICT and Knowledge Management.
Siti Fatimah Omar
Siti Fatimah Omar CTFL, graduated in Bachelor of Science in Information Technology in 2007 and Master in Computer Science (Software Engineering) in 2010 from Universiti Selangor (UNISEL). Currently, she is a lecturer at UNISEL and her research interests include software development and information security.
Azizah Abdul Rahman
Azizah Abdul Rahman, Ph.D, a member of the IACSIT and IEEE. She is currently an Associate Professor at UTM. Her research interests focus on the area of Information Systems and Knowledge Management.
Rohaya Abu Hassan
Rohaya Abu Hassan, a Lecturer in Computer Science Department at Universiti Selangor (UNISEL). She graduated from Universiti Teknologi MARA with Master in Information Technology. Her areas of interest focus on systems analysis and design, and object-oriented programming. She is a member of AIS.
Mohammad Ashri Abu Hassan
Mohammad Ashri Abu Hassan, graduated in Master of IT by Research, UiTM. He is a member of Computer Science Department in FCSIT, UNISEL. His areas of interest in research are ICT and imaging. He is also interested in software development and algorithm analysis.
